Frequently Asked Questions

Triumph customers range in size from single store operators to large publicly listed national and international organisations. From 1 to 100 users Triumph is designed to grow with your needs. The comprehensive nature of Triumph, with over 25 functional business modules, makes it appeal to a wide range of industries including retailers, wholesalers, manufacturers, mining, hospitality, food services, fabrication, construction, service, professional practices, not-for-profits and government.

Triumph is specifically designed for businesses that have grown past that entry level and now rely on an employed workforce rather than being owner operated and managed. This list highlights some of the difference you'd expect to find with Triumph:

• Inventory control – the ability to manage inventory levels in a business that has open customer orders and backorders, open purchase orders with suppliers, fluctuating levels of demand, and variable lead times by product / supplier.
• Business Processes - the level of functionality supports complex business processes rather than just recording accounting entries. Back to back ordering is a case in point. Automatic purchasing can be generated from sales orders, point of sale, stock transfers and inventory reorder reports.
• Multiple Stores and Warehouses - allow you to control stock movements, goods in transit, enquire on stock holdings and get consolidated reports at the push of a button.
• Transaction Volumes - Triumph has been designed for bigger multi-user environments where large databases and high volumes of transaction do not slow the system down a geat deal, regardless of how many people are logged on.
• Data Security - in larger organisations it is important to have strong security restrictions and auditing controls. You don't want any employee changing transactions after they've been entered and printed.
• Fully Integrated - all Triumph's business modules fully integrate with each other when plugged in, including Point of Sale and multi branch/stores.
• Multiple Divisions - running multiple divisions through a single database/company has some real advantages (being able to share information, allocation of expenses, automatic inter-division loans, consolidated reporting etc). Being able to restrict user access to a nominated division is also an important security aspect.
• Job Costing - for those that require it true job costing is essential. Perpetual WIP, job budgeting, job quoting, ongoing jobs, internal jobs, flexible cost plus margin rules, purchase commitments, selective invoicing, income in advance, bill of material link, detailed reporting and grouping. These are just a few of Triumph's Job Costing features.
• Depth of Features - expect to see many more features in all business module. This includes Point of Sale, Sales Order Processing, General Ledger, Sales Analysis and Debtors. Debtors features include; Settlement Discounts, Retentions, Parent/Children Accounts, Sales Alerts, Delivery Addresses, Multiple Control Accounts, Financial Charges and more.

Typical indicators of “time for change” include using numerous spreadsheets to reconcile inventory, manual systems to control orders and processes, a lack of control and real management information, and slow response times.

Our product range includes powerful comprehensive solutions that fully integrate with each other. The core of each product is made up of discrete business modules that can be purchased individually or as a set:

• Business Management Suite - control all business aspects related to customers, suppliers, inventory and general accounting; including single or multi branch operations.
• Job Costing Manager - from multi million dollar projects to small service jobs, Triumph provides comprehensive costing information to make confident business decisions.
• Retail Management Suite - single or multi store retail solution designed to use the latest technology for fast efficient processing. Lookup stock figures at any store and request stock transfers from a warehouse.
• Fixed Assets Manager - track, depreciate, revalue, dispose, transfer, split, join, stock take and manage your valuable assets.

Yes. Just submit your contact details and we'll organise a full evaluation copy of Triumph for you. Depending on the required level of business functionality it may be advisable to have a free personal demonstration first. Please note that the evaluation copy of Triumph expires 45 days after installation.

Yes. Depending on your location one of our Triumph Accredited Partners will happily give you a free no obligation demonstration of the Triumph package. Find your nearest Triumph Accredited Partner, or leave your details and we will contact you.

Triumph is the most powerful system for your money:

• Value for money for performance - comprehensive functionality and performance at a realistic price
• Supports and develops business growth - scalable multi store operations from 1 to 100 users
• User orientated - easy to operate, with practical and sensible features
• Listen and deliver to customers - enhancements based on customer requests and feedback
• 25 completely integrated Triumph business modules - enabling consistent and broader business process functionality
• Excellent local support - with authorised and trained partners throughout Australia

See what some of our customers have to say.

Triumph’s price is determined by the number of concurrent logins/users you need and the required combination of modules and sub-modules to drive your business. Contact us for an obligation free quote.

As a guide a Standard Base Pack of core Business Management Suite modules (General Ledger, Bank Reconciliation, Debtors, Creditors, Electronic Funds Payments and Inventory) is priced at $1900 ex GST for a single user. Additional users and modules can be added as required for $1200 ex GST each. Sub-modules for $600 ex GST. See the Pricing page for more details.

Triumph is a Microsoft Windows application designed to run under Windows XP, Windows Vista and Windows 7. Above 3 – 4 users the database component should be installed on a Windows Server such as Windows Server 2003 or Windows Server 2008. Triumph is also supported under Windows Terminal Services and Citrix. 64 bit Windows and server operating systems are fully supported.

Triumph has a very light footprint so it will work fine on relatively modest hardware configurations. Anything that is rated as a business machine for the above operating systems, and number of users, would be fine. A minimum network speed of 100MB is required with 1000MB network speed recommended.

Yes, but not directly. You need to have a Windows Server on the network, either physically or running as a virtual server, that you can run Terminal Services and Triumph on. You then run a Terminal Services client on the Mac or Linux workstation to give you access to the Triumph application. With the Mac and Windows Server 2008 this can be as seamless as having a Triumph icon on your desktop.

Triumph is purchased through our national network of business partners. Find your nearest Triumph Accredited Partner or leave your details and we will contact you.

If you’re on a Monthly Software Plan then there’s no additional fees. If you purchased a license outright, then after the first 3 months there is a Software Maintenance fee. This fee is calculated at 18% p.a. on the value of the software and may be paid monthly, quarterly or yearly.

Software Maintenance cover is important and enables you to keep your system up-to-date. It entitles you to:

• A free copy of each new version that’s released
• All the latest patches, minor enhancements and Government statutory changes
• Priority service when problems arise or if changes are requested
• The ability to submit enhancement suggestions for general inclusion in the package
• And a copy of our informative newsletter

Support is provided by the Triumph Accredited Partner you purchased the package from. All our business partners have a thorough knowledge of Triumph as well as accounting qualifications and skills. They are best placed to help you because they understand your business, how the software was installed and setup, and the network/hardware environment it's running on. If they’re unable to resolve your issue themselves then they will enlist our help as the manufacturer.

It is a testament to the flexibility, power and reliability of Triumph that our uses range from single store operators to large publicly listed national and international companies. As your business grows not only can you seamlessly add on additional modules, as and when required, you can also add additional users one at a time.

There are also a large number of powerful features within each module that you can enable when the business requires. For example some of the features you can turn on in Debtors include: Settlement Discounts, Retentions, Parent/Children Accounts, Sales Alerts, Delivery Addresses, Multiple Control Accounts, and Financial Charges etc.

Yes, depending on your requirements Triumph has two ways of handling this. The first is Multi-Location Stock, which allows the handling of stock to be split across any number of locations or stores. In this way sales and cost of goods sold are recorded against a store, purchases can be done at the store level or at the head office/warehouse and transferred out or between the stores. At any point you can instantly see the stock quantities at all the stores, even from Point of Sale.

Multi-Division is the other way of doing this. It is more encompassing than Multi-Location Stock, in that it applies to all modules, not just Inventory. For example each division/branch has its own chart of accounts. Automatic loan journals, to individual loan accounts, are made between divisions to keep them in balance. Access to different divisions is restricted and consolidated reports can be produced from head office. Likewise BAS reports can be produced individually or consolidated based on the divisions ABN. Sub-ledger accounts, like those in Debtors, Creditors and Job Costing, can be locked to a particular division or be available as a corporate account. This powerful module effectively allows you to run multiple autonomous business entities in the one database.

For remote stores/branches we recommend Microsoft Windows Terminal Services, or for larger organisations with more than 30 stores, Citrix.

Yes. Although Triumph is predominantly a Windows based application, a number of the more “Mass Consumption” type functions have a web interface. These include our B2B eCommerce Module, Web Requisitions Module and Web Timesheet Entry. These web interfaces are directly and securely linked to the back end financial system. This means that all the business rules on the back end are the same on the front end. More importantly it means that the web interface is always a direct reflection of the data on the back end.

• B2B eCommerce - allows your customers, in a secure way, to enquire on stock, create orders and quotes online, check the status of outstanding orders, reprint invoices and statements, and enquire on their account in general.

• Web Requisitions - allow engineers and technicians to requisition parts and equipment while working remotely on jobs. The web interface allows this to be done 24/7 and from anywhere. For security purposes these requisitions must be approved before the parts are shipped.

• Web Timesheet Entry - allows any number of employees to record their weekly, job related, timesheets online. Not only is this a much more efficient way of capturing time, it is also more accurate. Ideal for companies in the consulting and services industry. N.B. Not yet released.

Yes. Triumph uses Crystal Reports as the main reporting tool. Crystal is arguably the world’s most widely used desktop report writer. Before you can customise a report you will need the Crystal Designer. Alternatively reports can be customised by your Triumph Accredited Partner on your behalf.

New reports can also be created from scratch and simply added to Triumph’s menu security system.

Yes. Basically everything that Triumph offers has come at some stage from the suggestions of our customers. If it is something that will enhance the package, and it’s not a unique one off feature, then we will consider your suggestions. Based on priority and demand each new version is packed with user driven enhancements. We are also happy to provide quotations for guaranteed changes, subject to suitability.

In addition to this many 3rd party programs have been written for and interface with Triumph. This is possible because the structure of our database is open, i.e. we publish a Database Schema, and the availability of an ODBC link. ODBC is a Microsoft acronym for Open Data Base Connectivity. It basically allows any Windows ODBC compliant program to connect directly to your data source, e.g. Excel, Access, Word etc.

A major new version of Triumph is released approximately every 12 – 18 months. Customers with Software Maintenance cover or a Monthly Software Plan are entitled to a copy of the latest version for free.

Minor updates for small enhancements and bug fixes are available on a regular basis, as a cumulative update, from our web site.

Recognising the importance of being able to share your financial information with your accountant, we provide a free copy of Triumph to these accountants. It is then a simple matter of emailing or transferring a copy of your Triumph database to them.

Yes, Triumph is 100% Australian owned and developed. Triumph was developed from the ground up by Triumph Business Systems Pty Ltd in the early 90’s. The same company has continuously owned and developed this world class product over this period.

Triumph Business Systems Pty Ltd has been developing, marketing and distributing our world class flagship product, Triumph, since 1991.